last Updated 9 August 2023

Don’t Let Your Remarketing Ads Get Muted

Even if they don't realise it, most people will have been exposed to remarketing ads (also know as retargeting ads) whilst surfing the web.

Remarketing ads are text, image or video ads which appear all over the internet to encourage you to return to a website that you have previously visited. The theory behind this is that if you didn't convert on your first visit to that site then you might do so if you return for a subsequent visit.

As an advertiser, there are various platforms you can use to display your remarketing ads, such as Facebook and Google Ads. Of these, Google Ads is probably the one that will give you the widest reach.

It's fairly straightforward to start using remarketing in Google Ads. First you need to create an audience list – i.e. define which people you want to remarket to. This could be, for example, everyone who has visited your website in the past 30 days, or it could be everyone who visited your site but did not fill in an enquiry form.

Then you create your ads - I'd recommend using Google's automated responsive ads - and specify how much you are willing to pay each time someone clicks on one of these ads to return to your site.

By using Content Exclusions (which used to be known as Site Category Options) in Google Ads, you can stop your ads appearing on certain types of website which might harm your brand by association – for example, sites to do with death and tragedy, or sites with sexually explicit content.

Don't Overdo It

You can also control how often any one person will see your ads and what type of websites your ads will appear on. These two points are important but they are often overlooked by advertisers.

To limit how often a person sees your ad, you can use Frequency Capping. The reason it’s important to do this is because if a user sees your ad countless times per day it can be annoying and hence counter-productive to your efforts to entice them back to your site. Also, a person who feels like you are “stalking” them because of over-exposure to your ads may form a negative view of your brand and defect to one of your competitors instead.

Remarketing campaigns that don’t use Frequency Capping will also tend to suffer from a low click through rate (CTR). This can have a negative impact on Quality Scores, leading to higher costs and a reduced number of impressions.

So it is generally recommended that you set a Frequency Cap of three impressions per user per day. You could let Google's automated optimisation feature choose a frequency for you, but I prefer to do it manually so I know exactly what the limit is going to be.

Frequency Capping became even more important a few years ago, thanks to a change in how Google lets people control the types of ads they see. Back in January 2018 Google updated their Ads Settings tool so as users can now see a list of which advertisers are targeting them with remarketing ads (or “reminder ads” as Google calls them in this context).

Not only can people now see who is targeting them with remarketing ads, but they can also choose to mute reminder ads from selected advertisers. When an advertiser is muted, the user will no longer see any remarketing ads from them for the next 90 days.

The muting option now syncs across devices, so if someone mutes your ad when they are browsing on their phone, you’ll also be muted on their computer.

If you treat your audiences with care and don't saturate them with advertising messages then your remarketing campaigns can have high conversion rates and give you a great return on investment. So if you aren’t already using Frequency Capping, now is the time to enable it in order to reduce the risk of annoying people and having them block you from remarketing to them for three months.

About the author 

David Miles

As a digital marketing consultant, author and trainer, I specialise in helping businesses in the financial services sector use the internet to get more enquiries and increase profits.

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